Effective Date: [26-March-2025]

At Arki Heritage Haveli, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make reservations, or stay at our heritage haveli.

1. Information We Collect

We collect personal information from you when you interact with us in the following ways:

• When you make a reservation, we collect your name, contact details (such as email address and phone number), payment information, and any special requests you may have.

• When you visit our website, we collect data such as your IP address, browser type, and browsing activity using cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm reservations, including sending booking confirmations and reminders.

• I want to communicate with you about your stay and respond to inquiries, requests, or feedback.

• To improve our services and website functionality, ensuring a better experience for our guests.

• To send promotional materials, newsletters, and offers related to Arki Heritage Haveli (with your consent).

• To process payments and prevent fraud, ensuring that transactions are secure.

3. Data Protection and Security

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption: Sensitive data, such as payment details, is encrypted during transmission.

• Secure Storage: We store your personal information on secure servers with restricted access.

While we take reasonable precautions to protect your data, please note that no method of transmission over the internet or electronic storage is completely secure.

4. Sharing Your Information

We do not share your personal information with third parties except in the following situations:

• Service Providers: We may share your information with trusted third-party vendors who assist us in delivering services to you, such as payment processors and booking platforms. These vendors are required to handle your data securely and use it only to provide services to us.

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• Business Transfers: In the event of a business transfer, such as a merger or sale, your personal information may be transferred to the new owners. We will notify you if this happens and update this privacy policy accordingly.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences and enhance site functionality. You can disable cookies through your browser settings, but this may impact your ability to fully experience the site.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete data.

• Deletion: You can request the deletion of your personal information, subject to legal retention requirements.

• Opt-Out: You can opt out of receiving promotional emails by clicking the unsubscribe link in the email.

To exercise any of these rights, please contact us at [insert contact information].

7. Retention of Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. These websites have their privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant updates, we will post the revised policy on our website and indicate the effective date at the top of the page.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

• Email: arkiheritagehaveli@gmail.com

• Phone: [Insert phone number]

• Address: Heritage Haveli, Arki, Himachal Pradesh, 173208